Frequently Asked Questions

Do you only clean residential?

We are not a strictly residential cleaning service; we also clean commercial and offer real estate services, specialty and add-on services, laundry service, pet services, and house sitting.

How does a bid work?

You can sign up for a bid request, free of charge, here; please be sure to choose “your location” when booking and enter your home address. To ensure that we are able to accommodate all bids and allow adequate time, the bid request does have to be approved once you schedule it. You will receive a confirmation e-mail once your time has been approved, and you can expect 1-2 team members to arrive at the scheduled time for your bid. We will have you walk us through the house, let us know what areas you are looking to have cleaned along with any specific directions or product preferences, and discuss your ideal schedule. Within a couple days we will e-mail you a bid for you to review that includes all the cleaning you specified to be completed and pricing; if you requested prices for different options, those will all be listed out.

Do I have to provide my own supplies?

We want to make using our services as easy as possible for you, so it is up to you if you would like us to provide all cleaning supplies, or if you would prefer to provide your own!
If you choose to provide your own cleaning supplies, you can use our convenient list on the new client page of our website to ensure you have everything needed on hand. Even when you do provide your own supplies, we will always bring a fully stocked caddy in as a back up in case you ran out of something and forgot. We will also leave you a note as a particular product is starting to run low so you always know ahead of time what you need to stock up on.
If you would prefer for us to provide supplies, there is a small additional charge per clean that we will include in your pricing estimate.

What products do you use?

We use almost exclusively the Method line of cleaning products, with a few additional products. We use Weiman brand stainless steel and cooktop cleaner, Swiffer dusters, and magic erasers. We also stock our bin with some heavier duty products, like Soft Scrub, for when we need to clean an area with stains or build up.

What is a deep clean, and how often should we have one done?

We always complete a deep clean as our first clean to ensure that all areas have been thoroughly addressed and will be able to be maintained with the standard upkeep of routine cleans. Based on your lifestyle, we recommend a deep clean either quarterly, biannually, or annually. For the deep clean, we will wipe down all the woodwork, baseboards, and light fixtures wet so they are done thoroughly and can be kept up through dry dusting moving forward. The woodwork also includes door frames and around door handles where build up typically occurs, and we will spot clean walls within reason. We'll also move furniture as needed and as is possible to get behind/underneath really well, again so that it is able to be kept up easily during regular cleans. At that time, we'll also address any buildup on grout in the bathrooms, again to ensure regular cleans are maintaining the deep clean we did instead of trying to start over each time (we'll do the same with any areas of build up in the kitchen as well, such as around faucets or on the backsplash).

How many people do you send?

Depending on the size of the house, we typically send 1-2 staff members to each job. Often for a first clean or deep clean, we will have three team members on site for at least part of the time.

Will the same staff members be cleaning my house each time?

While we rotate who is sent to each job based on each day’s schedule and our team’s availability, we have a fairly small staff; after a couple of cleans, everyone’s face should be familiar to you. We also have photos and a short bio on each of our staff members here so you can familiarize yourself with our staff and know who to expect.

How long will the cleaning take?

This question is tough for us to answer as we don’t charge by the hour - we charge a flat price per cleaning that stays the same. Our team will stay to finish until all items outlined on your bid are completed as agreed upon, so the timing between cleans can vary based on a variety of factors. We don’t want to cut any client short of the small details of cleaning, which is why we approach each cleaning with “stay until the job is done” versus staying for a set amount of time.

How do I pay?

You can pay via cash or check (given in person or left in a visible area if you won’t be home at the time of your cleaning), online by PayPal or credit card, through your PayPal account, through VenMo (@SpotlessSpacesCleaning), or by filling out a card authorization form and placing a card on file for automatic charges.

Do you operate in inclement weather?

If Hamilton County is not under a snow emergency or is at a Level 1 Snow Emergency, we will operate as usual. If a Level 2 Snow Emergency is declared, we will be on a 3 hour delay to allow our staff ample time to safely get to work, and you will receive a message if your clean is affected. If Hamilton County is under a Level 3 Snow Emergency, we will be closed for the day. You can always find weather related updates on our Facebook page.